privacy policy:
This policy was last updated on 12 March 2021.
At through the noise, we are committed to protecting your privacy and taking care with any personal information that you may provide us with. This Privacy Policy describes how through the noise collects and uses information about people who visit our website or who provide information through other contact and interactions.
If you have any queries about any of the information detailed here please email info@throughthenoise.co.uk.
The terms of the Policy may change, so please do check it from time to time.
1. overview:
We will collect personal information from you when:
- you visit our website
- you make ticket bookings, back a crowdfunder, and other online purchases
- you sign-up to our e-newsletter
- you complete visitor surveys
- you enquire about our activities, services and job vacancies via direct emails, web forms or phone conversations
- you take part in our activities or join one of our participation groups / community projects
- your details are passed onto us by a recognised third party such as a family member, a shared service provider or a company that supports us with which you are connected
- or you otherwise provide us with personal information
We also gather general information about the use of our website, using Google Analytics, such as which pages are visited most frequently. For this purpose we only use anonymous information and statistics which do not identify individual visitors.
Whenever you give us personal information, you are consenting to its collection and use in accordance with this policy, including our use of cookies (as detailed below).
The types of personal information collected might include name, date of birth, email address, postal address, telephone number, mobile phone number and direct debit details, or your opinions about an event, product, service or an issue.
We will use your personal information to provide you with the services, products or information you have requested, for administration purposes, to improve our services and to further our artistic and charitable aims, including for fundraising activities. We may need to share your information with trusted service providers, associated organisations and agents for these purposes.
We may use your personal information to contact you directly about future events and how you can support through the noise through membership, backing projects, and donations. However, you will always be provided with the opportunity to opt out of future communications.
We may analyse your personal information and add publicly available information to create a profile of your interests, preferences and potential future donations so that we can contact you in the most appropriate way and with the most relevant information. We may use additional information about you from external sources to help us do this effectively and improve the details that we hold about you.
You can change your contact preferences at any time by emailing us at info@throughthenoise.co.uk.
If you no longer wish to receive email communications, please click the unsubscribe link at the bottom of any of our emails to change your preferences or be removed from our lists.
The personal information we collect, process or use is treated securely and in accordance with this privacy policy, the Data Protection Act 2018, the General Data Protection Regulation 2016, and the Privacy and Electronic Communications Regulations 2003.
2. cookies:
This website (throughthenoise.co.uk) uses cookies to store information on your computer. By using this website you automatically accept our use of cookies. Cookies help us to provide you with the best experience out of the website.
Most web browsers allow you to control the cookies stored on your computer through your browser’s settings. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit http://www.allaboutcookies.org/
You may choose to remove or block cookies at any time by adjusting your browser settings, but in some cases, this may impact your experience of our website.
As well as our own cookies, selected third-parties cookies are also in operation on our site.
Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The information collected is anonymous and does not identify a visitor. The data includes the number of visitors to the site, where visitors have come from and the pages they visited.
- Select this link for an overview of privacy at Google
- Click here to opt out of being tracked by Google Analytics across all websites
We embed feeds from Facebook on this site. Facebook does not use cookies to create a profile of your browsing behavior on third-party sites or to show you ads, although it may use anonymous or aggregate data to improve ads generally. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Facebook.
- For more information, visit Facebook’s Cookie Policy
We embed feeds from Twitter on this site. Twitter may cookies to better understand how you interact with their services, to monitor aggregate usage by Twitter users and web traffic routing to their services. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Twitter.
- For more information, visit Twitter’s Privacy Policy
We utilise cookies from Google Advertising to assist in the management and display of relevant advertising across the web. The information collected is anonymous and does not identify a visitor. The data includes the number of times a user has views our advertising and whether they have subsequently visited the through the noise website and any subsequent action taken within the site. For more information on these cookies please follow this link: Google Advertising.
3. what personal information we collect and process:
You will be asked for personal information when you make an enquiry, back a project, make a donation, sign up for an activity, or order products and services from us. Details on these interactions can be found below.
Our ticketing services are provided by Squarespace Commerce, and payments are processed by Stripe, and they will retain your name, contact details, contact preferences and a record of the ticket details for any purchase via our website. They will keep a record of your bank or credit card details used to make the purchase, but only temporarily and solely to process your transaction. through the noise has access to the ticketing database and the personal information it contains, however through the noise does not at any point see or have access to any credit card details.
We are collecting the name and contact details of all visitors to noisenights for NHS Test & Trace during Covid-19. This is to assist NHS Test & Trace in identifying and contacting people who may have been exposed to Covid-19. If you are a member of staff, contractor or musician, we will collect your individual details each time you visit a noisenight, or as part of an advance medical questionnaire. If you are an audience member attending an event, we will collect the name and contact details of the lead member of your group as part of your booking. This information will be stored securely on our systems for 21 days, and only shared with NHS Test & Trace if required. After 21 days, your data will be deleted from our systems. If you would like to opt out of this use of your data, please email info@throughthenoise.co.uk.
Where we are working with you individually, or over a sustained period of time, for example as part of our mindmusic project or participation groups, we may need to collect additional information from you including, for example, medical details, educational attainment, details of prior artistic experience and details of any learning difficulties or special access requirements. This information will be used by our project team in order to plan and deliver the best artistic and educational experiences for you, to keep participants safe throughout their experience with us, and may be passed to emergency services for use should any emergency situation arise.
We will always seek your consent for the above at the time we collect your information, and, where we need to collect this information in respect of children or young people, we will ask parents or guardians to provide the information and consent to its use for the purposes described. It may be necessary to share this information (e.g. for child performance licensing), but that will not be done without your knowledge.
Whenever we ask you to provide your personal information we will let you know why we are asking, and how we will use your information, by directing you towards this notice.
We log your Internet Protocol (IP) address, in order to receive and send information from and to you over the internet. Our website also uses cookies which help us to provide you with the best experience when visiting throughthenoise.co.uk.
4. what information we collect about you from other sources:
We may combine the information above which you provide to us with the information we collect about you from external sources in order to gain a better understanding of our audiences, education participants and supporters and to improve our membership and fundraising methods, community programmes, or other products and services. The personal information we collect from you or from public sources may (depending on the purpose for which you initially provide us with your information) include, but are not restricted to:
- ticket purchases (and other online retail purchases from us) and event registration/attendance
- details of correspondence we send to you, or we receive from you;
- additional education, employment and professional information and activities;
- additional information relating to charitable interests and activities, as well as inclination and capacity to support through the noise as a community interest company (CIC);
- where not otherwise available, the information listed in the "what personal information we collect and process" section above.
Some of the information which we collect from you (for example where you apply to take part in one of our community projects) may constitute sensitive personal data. We will only ever use this in accordance with this policy and shall maintain necessary measures to protect this information and its confidentiality.
5. what we use your information for and on what basis:
Depending on the interaction and relationship with through the noise, along with the preferences you have indicated, we will use the personal information you have provided in a number of different ways. This is always done in accordance with one of the legal bases required to process data.
The uses below are undertaken so that we can fulfil our contractual obligations to you around a purchase or backing of a crowdfunder, or because we have requested information ahead of a potential purchase / backing:
- to process and complete your order for tickets, recordings or other products purchased;
- to process and acknowledge donations that you make and any associated memberships;
- to process your enquiry to sign up to one of our participant groups or community schemes / projects;
- to keep you informed in line with your membership as a donor / backer, or as a member of one of our participant groups or community schemes / projects.
The uses below are undertaken as a carefully considered use of your data which is in our legitimate interests but which we believe also are balanced with your rights and of benefit to you:
- to notify you of changes to events you have booked;
- to send you communications by post following a purchase in order to inform you of other related products, events and opportunities to support through the noise, which may include relevant news or competitions from our sponsors;
- to send you communications by email following a purchase via the through the noise website in order to inform you of other related products, events and opportunities to support through the noise, which may include relevant news or competitions from our sponsors;
- to ensure our marketing and fundraising resources are used in the most effective and efficient manner and that any communications we may send are appropriate and of interest to you;
- to improve our understanding of audience and donor behaviour through research, profiling and the creation of customer segments;
- to track your online actions and whether you receive or open emails (or other communications) that we send you;
- to ask you to participate in surveys and market research;
- to notify you of changes and improvements to services, our website and this privacy policy.
You have the right to object to this processing if you wish and can inform us by emailing info@throughthenoise.co.uk. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
The uses below are only undertaken with your consent:
- to send you communications by email following a purchase on any other site in order to inform you of other related products, events and opportunities to support through the noise, which may include relevant news or competitions from our sponsors;
- to send you communications by email and SMS that you have directly signed up to, such as e-newsletters;
- to hold relevant contact and medical information of members of participants of certain community projects and groups for use should any emergency situation arise.
You can unsubscribe or withdraw your consent at any time by clicking on the relevant links in the emails that are sent to you or by emailing info@throughthenoise.co.uk.
6. opting out of marketing and other fundraising communications:
If you have indicated that you are happy to continue to hear from us having made a booking or donation, we will contact you to let you know about upcoming events, offers from our music store, updates on our plans and progress we are making, and to ask you to back another project, make a donation or give other types of support. Occasionally, we may include information from our partner organisations or organisations who support us in these communications.
We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide us with your information. You can opt out of communications by selecting "unsubscribe" at the bottom of any email, or by emailing info@throughthenoise.co.uk.
We will stay in touch with you, unless we hear otherwise, about the benefits of your charitable support, along with special events you may be interested in. If you would prefer us not to collect and use additional information from other sources as detailed above, please contact us at info@throughthenoise.co.uk.
If you have opted out of marketing communications, we may still get in touch with you. For example we may email you to inform you about any changes to events that you’ve booked.
7. who we might share your personal information with:
Your personal information might be passed to a third party if they need it to fulfil your order(s) for our goods and services, to execute the communications we send to you, to process a donation, to help assess your capacity to make a gift to us, or where you have otherwise consented to being contacted by selected third parties, such as artistic partners, associates, and venues. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal information they have collected or have access to.
Examples of these third parties include our bank (in order to process Direct Debit and other payments), mailing houses (for distributing tickets in exceptional circumstances), our bulk email distribution service provider, MailChimp, and audience analyses suppliers.
Except as set out in this policy, we shall not disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process information for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.
We will not share your information other than as described above without your express consent.
When applying for involvement in a community project / scheme, such as mindmusic, the information you provide will be used solely in respect to the opportunity you are applying for. through the noise will securely hold and process the data provided for the purposes of assessing your application for the particular community project / scheme and, if applicable, for contacting you about this project/scheme in the future.
If you are accepted onto the project / scheme we will use the details provided for your/your child’s involvement as detailed below. If you have not been accepted onto the project / scheme and there is no longer a requirement to hold and process the data provided by you, we will delete personal data within six months, retaining a minimum level of information necessary for our administrative records to meet legal requirements.
When joining a community project / scheme as a member through the noise will securely hold and process the data provided for the purposes of your/your child’s involvement in this community project / scheme, to plan and deliver the best artistic and educational experiences, to ensure the safety of all participants, and so we can contact parents/guardians in case of an emergency. From time to time through the noise may use the contact details provided to let you know by email or post about other community projects and relevant events that may be of interest to you. If you would prefer not to receive this information, you can opt out of these or all contact by emailing info@throughthenoise.co.uk and stating your full name and project involvement.
If you are no longer a member and there is no longer a requirement to hold and process the data provided by you, we will delete personal data within six months, retaining a minimum level of information necessary for our administrative records to meet legal requirements.
Please note that for certain projects it may be necessary to share information with third parties for project, reporting and research purposes. With the participants knowledge necessary data will be shared securely with relevant Local Authorities for the purposes of gaining Child Performance Licences or Body of Persons Approvals where required. Non-sensitive data may also be shared with the through the noise’s partner charities, other community companies and organisations, and selected therapists / psychiatrists for the purposes of project planning and evaluation. Anonymised data across all project areas may be shared for use in funding applications and reporting.
8. how we keep your personal information safe:
We ensure that there are appropriate technical controls in place to protect your personal details. The personal information that you provide will be held securely and will not be used for any other purpose than as provided for in this policy. We ensure that there are appropriate technical controls in place to protect your personal information.
Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA (including in the United States).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We endeavour to keep your personal information accurate and up to date. If you become aware of errors or inaccuracies, please email info@throughthenoise.co.uk.
Where possible we, and our third-party providers, use publicly available sources to keep your records up to date; for example, the Post Office National Change of Address (NCOA) database and information provided to us by other organisations as described in this policy.
We would really appreciate it if you could let us know if your contact details change.
9. how you can access the information we hold about you:
You have the right to know what personal information we hold about you, and request to receive a copy of that information. To make a request please email info@throughthenoise.co.uk.
This website contains links to other websites. We are not responsible for the privacy practices of these and you should read their own privacy policies. This Policy applies only to personal information collected by us.
Our privacy policy may change at any time, so you may wish to check it each time you visit our website. Any changes will apply from the time that they are posted to this page. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.
If you have any questions at all about the ways in which we collect and use your personal information please contact us at info@throughthenoise.co.uk at any time.
