terms & conditions:
These Terms & Conditions may vary from time to time. Please make sure you review them regularly as you will be deemed to have accepted a variation if you continue to use this website after any variation has been posted.
1. who we are:
www.throughthenoise.co.uk is operated by THROUGH THE NOISE CIC; trading under the name through the noise; registered in England, company number 13173621; registered office 2 Brooke Road, London, England, N16 7LS.
2. privacy policy:
Our Privacy Policy explains what personal data we collect, what we do with the information you give us and your rights over that data.
We are committed to protecting the privacy and confidentiality of your personal information and we aim to ensure that all personal information in our possession is processed in accordance with the principles of the General Data Protection Regulations (GDPR) and the Information Commissioner’s Office.
Depending on which experiences and services you use, we will hold different kinds of information from or about you. Read our full privacy policy here.
3. website use:
By using our website you agree to be bound by these Terms & Conditions.
By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the through the noise site or your access to it.
This website (throughthenoise.co.uk) uses cookies to store information on your computer. By using this website you automatically accept our use of cookies. Cookies help us to provide you with the best experience out of the website. Full details about how we use and manage cookies can be found in our privacy policy.
All information made available on this website is provided for information purposes only. through the noise gives no warranty to the accuracy of the information and accepts no liability to any person for loss or damage incurred as a result of reliance upon material contained on this website by you or any third party.
Trademarks are the property of through the noise and its respective owners.
No part of this website may be reproduced by any process without written permission from through the noise. The trade marks and logos displayed on this website are the property of through the noise and cannot be used without our prior written consent.
This website contains links to other websites. We’re not responsible for the privacy practices of these websites and you should read their own privacy policies. The privacy policy described here, applies only to personal data collected by through the noise.
through the noise takes no responsibility for the content which is displayed through the external links on this website, nor the risks associated with use of those sites, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the use of those sites or your access to it.
Unfortunately, data transmission over the internet is not guaranteed to be 100% secure, but we do take appropriate steps to protect the security of your personal data.
Any purchase completed via our website uses Secure Server Technology ensuring authentication, encryption and data integrity of your details.
We make every effort to keep your personal data accurate and up-to-date. If you become aware of errors or inaccuracies or for more information on the data we may hold, please email info@throughthenoise.co.uk.
4. noisenights conditions of sale:
Tickets cannot be refunded, exchanged, or resold.
through the noise will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.
through the noise will not be responsible for any ticket that is lost, stolen or destroyed. Where possible, we will make every effort to re-send your misplaced ticket, however for some events and venue configurations this may not always be possible.
through the noise reserves the right to make alterations to the advertised programme at any time and without advance notice.
through the noise is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of any event. If an event is cancelled, we will return the total value of your order, minus all or part of booking fees covering service costs and charges already incurred.
In the occurrence of an event being rescheduled, all tickets will be automatically transferred to the new date. If you are unable to attend the new date please contact us. through the noise is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the rescheduling of any event. If an event is rescheduled and a refund is agreed, we will return the total value of your order, minus all or part of booking fees covering service costs and charges already incurred.
We advise against coming to a sold-out noisenight. Please check for late releases on our website or email info@throughthenoise.co.uk. If you do come to a noisenight without a ticket, we strongly advise against buying from touts that may operate in the area, whose tickets may be fraudulent or invalid.
Tickets must not be sold for profit or commercial gain by any outlet other than through the noise or one of its authorised agents. If you’d like a list of agents for a specific event, please email us at info@throughthenoise.co.uk.
A valid ticket must be produced to get into an event. Removing any part of, altering, defacing, or attempting to replicate the ticket may invalidate your ticket.
It is your responsibility to check your order/tickets to check they are correct and contact us immediately if there is a mistake. through the noise will not be responsible for any issues that occurred as result of the booker’s mistake. Any known issues with your order that have occurred as a result of the venue will be communicated to you as soon as reasonably possible.
An order is confirmed once you have received online confirmation and an order confirmation email. We will get in touch to let you know if there are any issues with your order and will proceed to help rectify this for you, subject to availability.
Proof of identity and concession entitlement (e.g. valid ID showing age and/or student status) will be required before receiving your tickets and/or admission into the event.
Physical tickets will not be delivered. E-tickets are sent out via email to the correspondence address provided by the purchaser at checkout. If you wish to discuss other options for displaying your ticket, other than print-at-home or display-on-mobile, please email us at info@throughthenoise.co.uk.
It is the booker’s responsibility to ensure the email address provided is correct at the time of booking. If tickets dispatched by email are returned before an event date as ‘email invalid’ or ‘mailbox full’, we reserve the right to cancel your booking and issue a full refund to the original payment method. We will make every effort to contact you via an alternative contact method in the first instance. If tickets are returned after the event date, no cancellation or refund will be issued.
through the noise reserves the right to provide alternative seats at an event to those specified on the ticket, should the event production/staging require it. Alternative seating will be of a similar standard and will be no less than the face value stated on your ticket.
If we discover an error in the price of the tickets you have purchased, we will endeavour to inform you as soon as possible to reconfirm your order at the correct price. If you are unable to reconfirm the order at the correct price, we will issue you with a full refund. If we are unable to contact you via the contact details provided, we will treat your order as cancelled and refund you.
Tickets may be restricted to a maximum number. Any such restriction will be communicated to you on the event webpage or by one of our Box Office team. through the noise reserves the right to cancel and refund tickets purchased in excess of the limit and without prior notice, unless the excess was as a result of our error.
Any queries regarding the terms and conditions of sale should be raised with through the noise prior to the purchase of tickets.
Tickets for events are sold for a performance by the headline artist only. through the noise reserves the right to make amendments to the advertised guest/support artists without prior notice or liability. No refunds or compensation will be issued for changes to the guest/support act.
Tickets for performing arts shows cannot be refunded or exchanged except on the cancellation or substantial alteration of the performance. A change of cast shall not constitute a substantial alteration.
Ticket pricing is subject to change at any time without notice and is only fixed at the time of booking. Discounts/offers cannot be applied retrospectively.
Failure to comply with these Terms & Conditions will make your ticket and transaction void.
5. noisenights admission
By attending an event, you consent to being photographed or filmed as a member of the audience, and you consent to resulting materials being used for commercial distribution, publication and through the noise communications, without payment or copyright.
through the noise reserves the rights to require and electronically verify photographic ID, and to search visitors on entry and exit, as conditions of admission.
The management reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.
Each member of the audience must be in possession of a valid ticket at all times and produce it upon request for inspection at any time. Failure to produce a valid ticket will deny you entry and may result in you being ejected from the venue.
To ensure safety, we may conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items which may cause danger or disruption to the event or others.
through the noise reserves the right to confiscate objects as a condition of entry, for example, but not limited to, glass containers, cans, chains and other large, heavy or sharp objects.
Audio and video recording equipment is not allowed in performance areas. through the noise reserves the right to insist that such equipment is left in the cloakroom. The unauthorised use of photographic and recording equipment (whether audio or visual) is prohibited. This includes the use of laptops and tablets (i.e. iPads, Galaxy, etc.)
You are responsible for your belongings when attending an event. through the noise accepts no responsibility for any personal property brought to any noisenight.
For some performances a no-readmission policy will operate throughout, please check on arrival at the venue.
Our latecomers policy can vary from event to event, please check with the box office. Admission is not guaranteed, although offered wherever possible.
Food and drink purchased elsewhere may not be consumed at noisenights, and will be confiscated on entry.
Mobile phones and pagers must be silenced before entering the performance areas.
Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing. We do not recommend subjecting children to loud music over a sustained period of time.
Pets are not allowed at noisenights. Assistance animals are permitted.
through the noise requests that all audience members leave the venue quietly at the end of the performance.
Please note strobe lighting, show smoke, pyrotechnics, foam or lasers may be used during events. Sound levels may be loud.
No illegal substances, legal highs, pyrotechnic articles, lasers, selfie sticks, weapons or offensive items may be brought to noisenights.
We and/or the Promoter reserve the right to conduct security searches. We and/or the Promoter reserve the right to refuse admission to, or eject, the ticket holder if the ticket holder refuses to be searched, or in our and/or the Promoter’s reasonable opinion, admission of the holder to the venue might be a risk to the safety of the audience or the holder, or affect the enjoyment of the audience or the running of the event (for example if the holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially). No refunds will be offered to customers in these circumstances
For all events (seated and standing), children under the age of 16 must be accompanied by an adult over the age of 18. Under 14s must be in seated areas only. Age restrictions may vary for specific events and should be checked prior to booking tickets
Due to the current COVID-19 pandemic, additional entry conditions are in place. This includes going through thermal screening. The thermal screening system does not store video or images and is therefore GDPR compliant.
In the event a ticket holder does need meet the required temperature controls, admission will not be permitted and the ticket holder will be required to follow relevant government and NHS guidance.
